Privacy Policy

Last updated: February 2026

1. Introduction

Motowise (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, products, and services, including our vehicle exterior maintenance and car care plans.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

Full name and contact details (such as email address and telephone number)
Vehicle information (including registration number, make, and model)
Identification information required for policy administration
Payment and transaction-related information
Communication records (emails, messages, or calls)
Any other information you voluntarily provide to us

3. How We Use Your Information

We use your personal information to:

Administer and manage car care and maintenance plans
Process enquiries, claims, and service requests
Communicate with you regarding your plan or services
Comply with legal, regulatory, and contractual obligations
Improve our services and customer experience
Prevent fraud and misuse of our services

Your information is used strictly for legitimate business purposes related to our services.

4. Sharing of Information

We may share your personal information with:

Approved service providers, repairers, or partners involved in delivering services
Insurers, administrators, or brokers where applicable
Regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

We take reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only accessible to authorised personnel or partners who require it for legitimate business purposes.

6. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to legal or contractual obligations
Withdraw consent where processing is based on consent

Requests can be made using the contact details provided below.

8. Cookies and Website Usage

Our website may use cookies or similar technologies to improve functionality and user experience. You may disable cookies in your browser settings, although this may affect certain website features.

9. Compliance with Namibian Law

We process personal information in accordance with applicable laws of the Republic of Namibia and follow recognised industry best practices for data protection and confidentiality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will apply from the date of publication.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Motowise
Email: info@motowise.com.na
Telephone: 081 123 4567
Physical Address: 10th Street, Windhoek, Namibia
Operating Hours: Monday to Friday, 08h00 – 17h00 (excluding public holidays)